INTERNATIONAL SHIPPING
DO YOU SHIP TO OUT OF COUNTRY?
YES WE DO , BUT CONTACT US BEFORE CHECKING OUT FOR SHIPPING OPTIONS AND PRICING.
ALL OF OUR OUT OF COUNTRY SHIPPING WILL NEED TO BE QUOTED BEFORE ORDERING
ORDER STATUS
HOW IS MY ORDER SHIPPED?
WE USE MANY DIFFERENT SHIPPING VENUES, MOST OF THE INHOUSE PRODUCTS SUCH AS THE VENOM SERIES LINES,
ARE SHIPPED VIA USPS, BUT WE ALSO USE FEDEX, AND UPS SHIPPING.
MY ORDER NEVER ARRIVED?
CONTACT US IMMEDIATLY AT TONY@JTSVP.COM OR CALL 704-214-7849
HOW CAN I TRACK MY ORDER?
WHEN WE USE USPS YOU WILL RECIEVE AN EMAIL ABOUT YOUR SHIPMENT, IF BY FEDEX OR UPS WE WILL
SEND YOU A TRACKING NUMBER, OR CONTACT US IF YOU DO NOT RECEIVE ONE.
AN ITEM OR PARTS WAS MISSING FROM MY SHIPMENT?
IF SOMETHING IS MISSING FROM YOUR SHIPMENT PLEASE CONTACT US IMMEDIATLY SO WE CAN RESOLVE THE SITUATION.
I RECIEVED THE WRONG PARTS?
IF WE INCORRECTLY SENT YOU THE WRONG PART, JUST RETURN THE PART TO JTS VENOM PERFORMANCE AND WE
WILL TAKE CARE OF IT IMMEDIATLY.
WHEN WILL MY ORDER SHIP?
WE TRY TO SHIP ALL ORDERS WITHIN 5-7 DAYS FROM DATE OF ORDER PLACED, SPECIAL ORDERS MAY TAKE LONGER.
PAYMENTS
WHAT CHOICES DO I HAVE FOR PAYMENTS?
WE PREFER CREDIT CARD TRANSACTIONS, BUT CAN ALSO DO PAYPAL IF NEEDED, AND IN SOME INSTANCES OF LARGE ORDERS WE WILL ACCEPT A CERITFIED CHECK, CONTACT US FOR MORE DETAILS
WILL I GET A RECIEPT?
YES, YOU WILL RECEIVE A PAID INVOICE AFTER PAYMENT FROM JTS VENOM PERFORMANCE, AND A RECEIPT FOR YOUR CREDIT CARD PURCHASES.
DO I HAVE TO PAY TAXES?
TAXES ARE ONLY APPLICABLE ON SALES IN NORTH CAROLINA, THEN STATE TAXES WILL BE ADDED.
RETURN POLICY
CAN I RETURN AN ITEM?
YES YOU CAN RETURN THE ITEM, BUYER IS TO PAY SHIPPING CHARGES BACK TO JTS VENOM PERFORMANCE, AND NO SHIPPING CHARGES ARE REFUNDABLE ONLY PRODUCT PRICE, AND A 20% RESTOCKING FEE IS APPLIED.
SPECIAL ORDERS, CAN I RETURN THEM?
IF YOU HAVE A SPECIAL ORDER THEY ARE RETURNABLE WITH A 20% RESTOCKING FEE, BUYER PAYS SHIPPING AND ONLY PRODUCT PRICE IS REFUNDABLE.
DO I NEED TO CONTACT JTSVP ON RETURNS?
MOST DEFINITLY, PLEASE CONTACT US IF YOU ARE NOT HAPPY WITH YOUR PRODUCT, YOU WILL NEED A RETURN AUTHORIZATION NUMBER.
CONTACT
HOW DO I CONTACT JTSVP?
CONTACT US VIA EMAIL AT TONY@JTSVP.COM OR 704-214-7849 FOR ANY QUESTIONS
